Lillia Convertible Backpack Purse

At The Southern Loft, we know you're excited to receive your happy mail, and we're excited to get it to you! 💕

Processing & Shipping Times

• Orders placed before 2:00 PM EST (Monday–Friday) will typically ship the same business day.
• Orders placed after 2:00 PM EST will ship the next business day.
• Orders placed on weekends or holidays will ship on the next business day.

Shipping Rates
We offer flat-rate shipping starting at $8, with rates based on the exact weight of your order.

✨ FREE Shipping on orders $150+ (before taxes and after discounts).

Once your order ships, you'll receive tracking information via email so you can follow your package right to your doorstep.

Need to return an item? We make it easy. Find a return slip with easy instructions in every return/exchange eligible order.

https://docs.google.com/document/d/1myB5XZ_H7gSNuvpTRmk80UyiLlqhqcKrXz-kPc-jqEw/edit?usp=sharing

 The Southern Loft, Inc. RETURNS

172 N. Main Street Waynesville, NC 28786

(828) 283-8079

Do you need to return an item you purchased? We understand, it happens!

 Items must be returned to the store/ or postmarked within 10 days of purchase. The items must have the original tags IN TACT. Items must be unwashed, unworn, and can not be defaced in any way.

If you received FREE SHIPPING – your original shipping cost will be deducted from your refund amount for the item(s) returned/refunded.

YOU MUST HAVE YOUR RECIEPT TO RECEIVE A REFUND OR STORE CREDIT FOR ANY ITEM. Items without receipt or outside of the ten day window will only be allowed exchange only as long as item is in season (within 30 days).

We want to make your shopping experience, in-store and online, the best we can. Please let us know if you have any questions regarding our return policy.

Please fill out the back of this form with your return information. Please fill out ALL lines on the form so that we can quickly locate your order and get your return/exchange started. Orders that are not post-marked within the ten day period will receive store credit only for online orders, or can be returned to sender if the item is not in the conditions stated above.

 {Please send any, and all returns to the address listed above}